IRMS (Information Request Management System) is Anju’s recognized system for Medical Affairs input. Our system allows you to easily capture requests for medical information, adverse events, and product complaints and quickly respond to those requests and accurately report and track all necessary activity irrespective of what system you use for AE or Product Complaints. Our system will funnel the information based on the type of input to the right software and track that it is tracked and acted on. Anju BUS and AI based data movement, the input into Anju would provide one source of tracking ALL input for Medical Affairs group.
Product Complaint Tracking and Handling
IRMS-PC is an integrated plug-in module for the IRMS software suite. As a full complaint management system, IRMS-PC can handle all your product complaint tracking and correspondence data seamlessly from within a case or simply capture the required information necessary to electronically transfer a product complaint to another system.
All related activity is tracked and stored, including sample return, investigation initiation and updates, reimbursement or replacement requests, and follow-up activity. IRMS-PC generates appropriate forms, memos and requests, and can automatically set follow-up dates and actions based upon client-defined business rules. Integration with IRMS-PC means fewer case transfers, elimination of duplicate data and full electronic record tracking and reporting.
Because of its integration with IRMS, it is also in sync with other modules within the suite such as IRMS-AE, the Adverse Event module or IRMS-CM, the Content Management module. Thus, creating a simple way to globally deploy a solution that supports a collaborative business strategy.
Some key features include:
Capture source and type of complaint
Track investigations and investigation activities
Run comprehensive metrics reports
Track all case activities with comments
IRMS is the industry standard for medical information management software.
Anju has developed technology solutions that enhance the value of its core vertical products.