POSITION SUMMARY

The Customer Success Manager position requires the ability to build and maintain relationships with existing clients to understand their needs and explain product value. The Customer Success Manager will play a role in Anju’s continued growth.

PERSONAL QUALITIES

Ambitious, self-motivated individual with excellent communication skills, eloquent and passionate; An optimist with good listening and problem solving skills; Possess the ability to think outside the box; team-oriented, possessing compassion for coworkers and clients.

QUALIFICATIONS NEEDED

  • Bachelor’s degree in Business discipline
  • Experience managing existing client accounts
  • Experience communicating with both customers and the business is essential
  • Working knowledge of Medical Information and Pharmacovigilance industry practices

SKILLS NEEDED

  • Excellent written and verbal skills
  • Ability to hold teammates accountable
  • Ability to work with a minimum of supervision and represent the company at the highest level
  • Knowledge of existing client contracts and industry issues is essential and the ability to negotiate when necessary as required

RESPONSIBILITIES

  • Communicate with existing clients, especially CROs
  • Build and maintain client relationships
  • Act as the client advocate within the business
  • Attend client meetings
  • Service multiple clients concurrently, often meeting deadlines
  • Manage existing client expectations
  • Consult on problems and find and manage appropriate resolutions
  • Obtain hours quotations to create work authorizations
  • Work closely with Project Managers to efficiently allocate resources across entire customer base
  • Communicate with existing clients on a periodic basis regarding the Product(s)
  • Attend workshops, trade shows, and visit client sites where necessary
  • Report activities to Vice President, Operations (Delivery)
  • Perform other duties as assigned

Job Type : Full-time

Location : Preference, Fort Lauderdale, FL otherwise, Remote, US

Salary : Based on experience

Anju Software is an Equal Opportunity Employer. Anju Software provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or status as a veteran. Anju Software complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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